At SS Stationers, we understand that sometimes a product might not meet your expectations. To ensure your satisfaction, we offer an Exchange Policy that allows you to exchange unused products in their original packaging.
Eligibility for Exchange:
You may exchange items within 7 days of receiving your order. To qualify for an exchange, the product must be unused, unwashed, and in its original packaging, including all tags and labels.
Exchange Process:
To initiate an exchange, please contact our customer service team at orders@ssstationers.pk. Include your order number and details about the item you wish to exchange and the desired replacement item. We will guide you through the exchange process and provide you with the necessary instructions.
Delivery Charges for Exchanges:
Please note that customers are responsible for any delivery charges incurred for exchanges. This includes the cost of shipping the item back to us as well as the shipping fee for the replacement item. We recommend using a trackable shipping service to ensure that your return reaches us.
Final Note:
We appreciate your understanding and cooperation in our exchange process. At SS Stationers, we are dedicated to providing you with products that meet your needs and expectations.